Members of Our Community Discuss the Impact of Food Poverty and the Cost of Living Crisis
School Food Banks in Demand
"We have seen the need rise, fast. We provide almost 100 ‘Community Boxes’ of free food & healthcare items a week to families facing food poverty in North West London." Parkfield Primary & the Hyde School, part of The Elliot Foundation Academies Trust, run weekly food distribution hubs to support families in need, including increasingly more refugee families residing in the local Holiday Inn. City Harvest recipient - Parkfield Primary, May 2022 #costoflivingcrisis
SLRA supports people with no recourse to public funding in the area, providing them with cooked community meals and parcels to take home. Whilst SLRA started by providing refuge and food for the homeless, the organisation now helps to support families and individuals who are struggling at the hands of the cost-of-living crisis.
Borough-wide Food Hubs Experience Greater Demand than COVID-19 Peak
"What we're seeing is greater demand for food now than during COVID-19 at its peak" City Harvest recipient charity, Food Bank Aid, started out of a Highgate garage, is a Barnet-based food hub providing to a borough-wide network of food banks. The hub distributes food to 12+ projects that help struggling families, individuals, asylum seekers, and many more, access nutritious food.
More Employed People are Accessing our Partnered Food Banks
City Harvest recipient charity, Gibbs Green Community Champion’s Project Coordinator, Sara Gibbs, details the changing need in the West Kensington community. Whilst the Champions have mostly been providing food to those without work, the homeless, or those without recourse to public funding, they are now finding increasingly more employed people who have never accessed free food before using their food distribution service.
City Harvest employs 17 drivers to drive our fleet of 17 vans, each of whom has charities they deliver food to once or twice a week. Part of the family with many of the charities they deliver to, City Harvest drivers build trust and respect, keeping us aware of what our charities need and are experiencing. "The pandemic tripled the number of people facing food poverty. Lockdown lifted, but the numbers didn't decline, they plateaued. Now we are seeing the numbers dramatically increase again, and when October hits, the number of new faces queuing at food banks will be disheartening." City Harvest
Alwyn + David
“These men [Alwyn + David] have been making deliveries to us each Tuesday come rain, snow, wind or whatever for over two years We are truly grateful for their outstanding dedication and sheer hard work - they are remarkable ambassadors for City Harvest”
Centre Manager, Edward Woods Community Centre
“Jade's really pleased when she can source what we need, it’s amazing she’s really thinks about us and our needs - and it makes her so happy to do it! She stays in touch, letting us know when she’ll be there. It is always a pleasure to see her – she really is someone who wants to help and we are always just so happy to see her.”
City Harvest (“we”) promises to respect any personal information you share with us and to keep it safe. We aim to be clear when we collect your information and not do anything you wouldn’t reasonably expect.
In May 2018, we will be moving to be an ‘opt-in only’ communication policy. This means that we will only send marketing communications to those people who have explicitly stated that they are happy for us to do so. Our marketing communications include quarterly newsletters which highlight some of the recent work and people we have been involved with in carrying out our mission to address food poverty and waste.
Where we collect information about you from
We collect information in the following ways:
• When you give it to us DIRECTLY
You may give us your information in order to make a donation, attend a City Harvest event or communicate with us. Sometimes when you support us, your information may be collected by an organisation working for us, but we are responsible for your information at all times.
• When you give it to us INDIRECTLY
• When you give permission to OTHER ORGANISATIONS to share your information or when it is available publicly
We may combine information you provide to us with information available from external sources in order to gain a better understanding of our supporters. The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them. This information comes from the following sources:
• Social Media
Depending on your settings or privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.
• Information available publicly
This may include information found in places such as Companies House and information that has been published in articles/ newspapers or on websites.
• When we collect it as you use our WEBSITE
In addition, the type of device you are using to access our website or apps and the settings on that device may provide us with information about your device, including what type of device it is, what operating system you are using, what your device settings are, or why a crash has happened. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.
What personal information we collect and how we use it
The type and quantity of information we collect and how we use it depends on why you are providing it.
If you support us, for example by making a donation, or if you volunteer, fundraise, or attend an event, we will usually collect:
• Your name
• Your contact details
We will mainly use your information to:
• Provide you with the information you asked for
• Administer your donation or support your fundraising, including processing gift aid
Building profiles of supporters and targeting communications appropriately
With your consent, we may contact you from time to time to let you know how your support has helped further our mission to tackle food poverty and waste in London. We may include information on how to give again. Our aim is to make it easy for you to tell us how you want us to communicate, in a way that suits you. Our communications will include information on how to opt out when we send you marketing. If you don’t want to hear from us, that’s fine. Just let us know when you provide your data or contact us at firstname.lastname@example.org.
We will not sell or share personal information to third parties for the purposes of marketing. But, if we run an event we may enlist the services of a third-party organisation and your details may need to be shared. However, the third-party would be bound by a confidentiality agreement with us, which would prevent them from using this information for any other purpose.
If you are under 18 and use our website for information about fundraising or supporting City Harvest, please let an adult know.
How we keep your information safe and who has access to it
We will ensure that there are appropriate technical controls in place to protect your personal details. For example our online forms are always encrypted and our network is password-protected and routinely monitored.
We will undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.
We may use external companies to collect or process personal information on our behalf. We do comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal information they collect or have access to. We may need to disclose information if required to the police, regulatory bodies or legal advisors.
We will only ever share your information in other circumstances if we have your explicit consent.
Keeping your information up to date
As far as possible, we will only use publicly available sources and information provided to us as described above to keep your records up to date.
We would really appreciate it if you let us know if your contact details change.
Your right to know what data we hold about you, make changes or ask us to stop using your information
You have a right to ask us to stop processing your personal information, and if it’s not necessary for the purpose you provided it to us for (e.g. processing your donation or registering you for an event) we will do so.
If you want to access your information, send a description of the information you want to see and proof of your identity by post to City Harvest, Unit 8, Acton Park, London W3 7QE. We will not accept such requests by email so we can ensure that we only provide personal information to the right person.
If you have any questions please send these to email@example.com and for further information see the Information Commissioner’s guidance at https://ico.org.uk/for-the-public/personal-information.
If you have any questions, comments or suggestions, please let us know by contacting firstname.lastname@example.org
Contacting us about this Policy or to make a complaint
If you have any queries about this Policy or any complaints with regard to the administration of the Policy please contact us by email at: email@example.com, or by sending a letter to City Harvest, Unit 8, Acton Park London W3 7QE .
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For a full explanation of what cookies are and information on how to block them using the settings on your Internet browser, go to the UK Information Commissioner’s Office cookie webpage, at https://ico.org.uk/for-the-public/online/cookies.
We have classified our cookies into two broad types - 'first party cookies' and 'third party cookies':
First party cookies are cookies that are served directly by the website operator to your computer and are often used to recognise your computer when it revisits that site and to remember your preferences as you browse the site.
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First Party Cookies
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Cookies set by third parties
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