A sustainable city where all people have access to fresh, nourishing food and no food is wasted.
A sustainable city where all people have access to fresh, nourishing food and no food is wasted.
City Harvest London was founded in 2014 by a small group of individuals, aware that in one of the wealthiest cities in the world, there is also acute hunger and staggering levels of waste. We set a goal to connect all available surplus food with those Londoners who desperately need it.
(figures accurate up till May 2021)
of food diverted from landfill
of greenhouse gases prevented by reducing food waste
charity partners who receive our food for free
City Harvest sources and delivers a wide variety of nutritious, fresh food which differentiates us from foodbanks. We collect any type of food including meat, poultry, fish and dairy products as long as it is nourishing and has been handled safely. 40% of the food we redistribute is fresh produce. Our goal is to ensure that more than 100,000 Londoners annually receive culturally appropriate food.
Our Multiplier Effect:
Our 350 charity partners include children’s programs, homeless shelters, refuges for those fleeing domestic violence, centres for at-risk youth, community meals for the elderly and those facing social isolation. We have delivered food valued at £20 million to our partners, at no charge, causing a multiplier effect as it frees up food budgets and enables them to provide other life transforming services to a greater number of people in need.
What Makes City Harvest Unique:
Our team includes many individuals who have experienced food poverty and are now passionate about helping others. Our drivers deliver nutritious food with empathy and integrity. Vulnerable people gaining work experience at our depot include the homeless, ex-offenders, individuals with mental and physical disabilities and refugees. City Harvest is committed to the well-being of our team of 40 who are paid at least the London living wage, as well as our volunteers.
Our focus is on people and planet, preventing more than 25,000 tons of toxic greenhouse emissions to date by diverting surplus food from landfill to those facing hunger. City Harvest has changed behaviour, deepened awareness about a major contributor to climate change, and introduced a convenient ESG solution for businesses across London. Our work meets 8 UN sustainability goals.
The need we address existed even before this pandemic. 10.2
million meals are missed monthly in London by individuals experiencing food insecurity whilst 13.3 million meals are wasted by businesses. Although City Harvest delivered almost 8 million meals in 2020 with a 97% compounded annual growth, we still currently deliver only 7 % of the need in London. We had 190 charities on the City Harvest waitlist before COVID. Now there is rapidly escalating need resulting from economic fallout from the pandemic and we have 300 charities on our waitlist. 14 million people in the UK have lost income as a result of Covid-19. 1.1 million have lost all their income. According to a Food Foundation study, 20% of households with children have experienced hunger since lockdown commenced. Additional funding would help us to meet this need.
Our work is only just beginning. After the worst of COVID-19 has passed hunger will be an enormous challenge in London. We will require the ongoing support of our partners to ensure our services continue uninterrupted. We now see our work has changed from nourishing vulnerable people - to saving lives. This is a daunting task, but we aim to rapidly scale up and City Harvest will rise to this challenge.
City Harvest (“we”) promises to respect any personal information you share with us and to keep it safe. We aim to be clear when we collect your information and not do anything you wouldn’t reasonably expect.
In May 2018, we will be moving to be an ‘opt-in only’ communication policy. This means that we will only send marketing communications to those people who have explicitly stated that they are happy for us to do so. Our marketing communications include quarterly newsletters which highlight some of the recent work and people we have been involved with in carrying out our mission to address food poverty and waste.
Where we collect information about you from
We collect information in the following ways:
• When you give it to us DIRECTLY
You may give us your information in order to make a donation, attend a City Harvest event or communicate with us. Sometimes when you support us, your information may be collected by an organisation working for us, but we are responsible for your information at all times.
• When you give it to us INDIRECTLY
• When you give permission to OTHER ORGANISATIONS to share your information or when it is available publicly
We may combine information you provide to us with information available from external sources in order to gain a better understanding of our supporters. The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them. This information comes from the following sources:
• Social Media
Depending on your settings or privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.
• Information available publicly
This may include information found in places such as Companies House and information that has been published in articles/ newspapers or on websites.
• When we collect it as you use our WEBSITE
In addition, the type of device you are using to access our website or apps and the settings on that device may provide us with information about your device, including what type of device it is, what operating system you are using, what your device settings are, or why a crash has happened. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.
What personal information we collect and how we use it
The type and quantity of information we collect and how we use it depends on why you are providing it.
If you support us, for example by making a donation, or if you volunteer, fundraise, or attend an event, we will usually collect:
• Your name
• Your contact details
We will mainly use your information to:
• Provide you with the information you asked for
• Administer your donation or support your fundraising, including processing gift aid
Building profiles of supporters and targeting communications appropriately
With your consent, we may contact you from time to time to let you know how your support has helped further our mission to tackle food poverty and waste in London. We may include information on how to give again. Our aim is to make it easy for you to tell us how you want us to communicate, in a way that suits you. Our communications will include information on how to opt out when we send you marketing. If you don’t want to hear from us, that’s fine. Just let us know when you provide your data or contact us at firstname.lastname@example.org.
We will not sell or share personal information to third parties for the purposes of marketing. But, if we run an event we may enlist the services of a third-party organisation and your details may need to be shared. However, the third-party would be bound by a confidentiality agreement with us, which would prevent them from using this information for any other purpose.
If you are under 18 and use our website for information about fundraising or supporting City Harvest, please let an adult know.
How we keep your information safe and who has access to it
We will ensure that there are appropriate technical controls in place to protect your personal details. For example our online forms are always encrypted and our network is password-protected and routinely monitored.
We will undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.
We may use external companies to collect or process personal information on our behalf. We do comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal information they collect or have access to. We may need to disclose information if required to the police, regulatory bodies or legal advisors.
We will only ever share your information in other circumstances if we have your explicit consent.
Keeping your information up to date
As far as possible, we will only use publicly available sources and information provided to us as described above to keep your records up to date.
We would really appreciate it if you let us know if your contact details change.
Your right to know what data we hold about you, make changes or ask us to stop using your information
You have a right to ask us to stop processing your personal information, and if it’s not necessary for the purpose you provided it to us for (e.g. processing your donation or registering you for an event) we will do so.
If you want to access your information, send a description of the information you want to see and proof of your identity by post to City Harvest, Unit 22, Acton Park, London W3 7QE. We will not accept such requests by email so we can ensure that we only provide personal information to the right person.
If you have any questions please send these to email@example.com and for further information see the Information Commissioner’s guidance at https://ico.org.uk/for-the-public/personal-information.
If you have any questions, comments or suggestions, please let us know by contacting firstname.lastname@example.org
Contacting us about this Policy or to make a complaint
If you have any queries about this Policy or any complaints with regard to the administration of the Policy please contact us by email at: email@example.com, or by sending a letter to City Harvest, Unit 22, Acton Park London W3 7QE .
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Changing your cookie preferences
The "Help" menu in the toolbar of most web browsers will tell you how to change your browser's cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether.
For a full explanation of what cookies are, and information on how to block them using the settings on your Internet browser, go to the UK Information Commissioner’s Office cookie webpage, at https://ico.org.uk/for-the-public/online/cookies.
We have classified our cookies into two broad types - 'first party cookies' and 'third party cookies':
First party cookies are cookies that are served directly by the website operator to your computer, and are often used to recognise your computer when it revisits that site and to remember your preferences as you browse the site.
Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when it visits other web sites. Third party cookies are used for a variety of reasons, most commonly used for website analytics or advertising purposes. More details are provided in the third party cookie section (below).
In addition, cookies may be either 'session cookies' or 'persistent cookies'. Your computer automatically removes session cookies once you close your browser. Persistent cookies will survive on your computer until an expiry date specified in the cookie itself, is reached.
First Party Cookies
Information about first party cookies used by Strikingly on our site can be found on the Strikingly support page, located at: https://support.strikingly.com/hc/en-us/articles/214364818-Strikingly-s-Privacy-Policy
Cookies set by third parties
If you go on to a page on our website that contains embedded content, for example YouTube or Twitter, you may be sent cookies from these websites.
We do not control the setting of these cookies, so we suggest you check the third party website for more information about their cookies and how to manage them.
Further information about cookies and how to control their use is available from http://www.allaboutcookies.org and http://www.youronlinechoices.eu.